This describes the essential skills and knowledge and their level required for this unit

Skills may include

communication skills that take into account the culture background and abilities of suppliers staff and clients while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

literacy skills with regard to

researching analysing and interpreting product and equipment information

preparing reports

documenting results

numeracy skills with regard to

calculating fixed and variable costs

calculating team and individual target turnover

determining and monitoring stock level requirements

interpreting and maintaining data

resource planning skills

contingency planning skills

problem solving skills

staff training planning and organisational skills

record keeping skills

Knowledge may include

sources of product supply

range and availability of new products and services

salon policies and procedures in regard to

sales and service delivery

supply specifications

quality assurance and control

stock maintenance and control

pricing

rostering staff

local health regulations

legislative requirements

occupational health and safety

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency will be able to integrate a full range of operational management strategies and tasks to maintain and improve hairdressing services and sales delivery in a hairdressing salon They will develop strategies communicate them to the salon team and create a productive work environment that offers a range of hairdressing products and services along with a high level of customer service to clients Demonstrated knowledge of sources of product supply relevant hairdressing awards relevant legislation and statutory requirements and service and product pricing and stock control procedures is also required

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

demonstrated ability to consistently maintain monitor and evaluate service and sales delivery

consistent communication of service and sales targetsplans along with the provision of feedback on performance and outcomes to team members andor individual staff

proactive implementation of strategies to improve service and sales delivery and outcomes

regular and accurate maintenance of records and interpretation of data on service and sales delivery

demonstrated ability to negotiate and arrange the supply of professional and retail products and goods according to workplace policy

demonstrated ability to use systems for maintaining monitoring and evaluating the supply of stock

demonstrated ability to maintain systems for monitoring and organising staff training and development

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

a fully equipped and staffed working hairdressing salon or simulated salon environment

hairdressing products tools and equipment

multiple clients with a diverse range of hairdressing services requirements

information on professional hairdressing and retail hair care products and suppliers

relevant workplace documentation including

awards

health regulations

occupational health and safety regulations

training agreements

workplace policies and procedures

a hard copy or electronic salon appointment and pointofsale system

Relationship to other units

This unit requires an assessment outcome that includes evidence of the ability to develop and integrate a full range of operational management strategies and tasks to maintain and improve hairdressing services and sales delivery in a hairdressing salon

none

none

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated salon environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

observation of the person integrating and applying the skills and knowledge described in this unit in the workplace

Thirdparty reports from a supervisor

Workplace project involving the collection and analysis of customer feedback

Answers to specific questions about skills and knowledge

Case studies related to specific service and sales scenarios

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Resource allocation may include:

Client age demographic must include:

Hourly expenses must include:

Seat time and target profit margin must include:

Target turnover may be measured:

Feedback may include:

Technical and service-related complaints may include:

Workplace mentor/supervisor may include:

Complete and accurate records may include: